How does SmartFlex Rewards work?

By participating in the SmartFlex Rewards program, you support grid reliability for your community.  SmartFlex Rewards manages your enrolled smart technology during times of very high grid demand. Those times, known as “SmartFlex events”.  These events are scheduled when the grid is under stress. An event may be called either day-of or a day-ahead. Events may take place at any time year-round, but last no more than 6 hours in a single day.

On days when PG&E anticipates there will be a high demand for energy, SmartFlex Rewards will schedule an event day. This means we’ll shift some of your energy use out of the hours when lots of people are using energy. For example, airconditioners on a hot day.  For thermostats, we’ll do this by working with your smart thermostat to keep your home comfortable all day, while being more flexible about when your home is cooled. 

By adjusting your thermostat schedule so your AC uses less energy during the most high-demand hours, and coordinating your energy use with thousands of others’, we can help prevent power interruptions while keeping you comfortable.